Whitelisting in Barracuda solutions

Barracuda is a popular programme that businesses employ all over the world to secure their email systems. To ensure that Moxso's emails reach your mailbox, you'll need to whitelist our IP addresses in Barracuda's Email Security Gateway. Below, we'll walk you through the whitelisting process for our IP addresses if you use Barracuda.

Whitelisting IP Addresses in Barracuda Email Security Service (Cloud)

If your organisation is using Barracuda's Email Security Service (cloud), you can follow these steps to whitelist Moxso's IP addresses:

1. Log in to your Barracuda Cloud Control account.

2. Go to "Email Security" > "Inbound Settings" > "IP Address Policies".

3. Enter the IP addresses you’ve received from us in the IP “Blocking / Exemption” section. Then repeat this step for each of our IP addresses.

4. Change the “Policy” tab to “Exempt” and, to make it a bit more manageable, add a note in the comment section so you know what the IPs are related to (e.g. “Moxso’s Simulated Phishing IP Address”).

5. Click "Add" to whitelist the IP address.

6. Repeat steps 3-5 for all of the IP addresses you received from Moxso.

Whitelisting IP Addresses in Barracuda Email Security Gateway (on-premise)

If your company is using Barracuda's Email Security Gateway (on-premise), you can follow these steps to whitelist Moxso’s IP addresses:

1. Log in to your Barracuda Email Security Gateway website.

2. Go to “Block/Accept” > “IP Filters”.

3. Enter the IP addresses you received from Moxso in the “Allowed IP/Range” section. Then repeat this step for each of our IP addresses.

4. Change the “Policy” tab to “Exempt” and, to make it more manageable, add a note in the comment section that you can name “Moxso Simulated Phishing IP Address” for instance.

5. Click "Add" to whitelist the IP address.

6. Repeat steps 3-5 for all of the IP addresses you received from us.

Whitelisting in Barracuda Advanced Threat Protection (ATP)

You probably need to whitelist our IP addresses if you are using Barracuda's Advanced Threat Protection (ATP) and have not received any emails from us. The following can be done to configure exemptions to avoid PDF scanning for Moxso's IP addresses:

1. Log in to your Barracuda Email Security Gateway website.

2. Select the “ATP Settings” tab.

3. Enter the IP addresses you received from Moxso.

4. Click "Add" to whitelist the IP addresses.

If you have any questions or concerns, please contact Moxso's support team, and we’ll help you solve your problem.

Please note that the information in this page is current as of the time of writing, and we suggest you visit Barracuda's website for the latest setup instructions, or contact us on our contact page