About NRGi
NRGi is one of Denmark's largest electricity companies with hundreds of thousands of customers. As part of the critical infrastructure sector, NRGi faces increased demands from suppliers, customers and authorities. In a time of increasing cyber threats caused by geopolitical tensions, the company has focused on strengthening both technical and human security.
Key takeaways
- Targeted training strengthens security culture: With Moxso, NRGi can identify and train the riskiest employee groups without wasting time on unnecessary training for the more skilled.
- Automation frees up resources: Automated phishing simulations and training have reduced the workload for the IT security team, allowing them to focus on strategic tasks.
- Best-in-class click-through rate: In less than a year, NRGi has achieved a click-through rate of less than 3%, demonstrating a marked improvement in the organization's resilience to cyber threats.
“IT security is a huge focus point for the entire organization and all of our employees, from the electrician to the CFO. We spend a lot of resources on strengthening our technical setup. All our machines are hardened and protected wherever the employee is. But we still need to have a strong focus on the human part - we must never forget that.”
- Michael Warrer, CIO and head of IT
Need for targeted and effective training
NRGi already had an LMS for IT security training, but the solution was not adapted to the different levels and risk profiles of employees. The general approach took time away from core tasks without creating noticeable results.
NRGi was therefore looking for a solution that could identify and train the highest risk groups, while being easy to manage and minimizing time consumption for both employees and the IT department.
Automated training focused on the weakest link
With Moxso, NRGi has a solution that automatically identifies strengths and weaknesses in the organization - both on a departmental and individual level. The training is customized to the needs of each employee, so the most vulnerable groups receive intensive training, while more experienced employees can focus on their core tasks.
Moxso's automated phishing simulations and targeted training have freed up resources for NRGi's IT security team to focus on other strategic initiatives. The ambitious goal of a click-through rate of less than 3% was achieved in less than a year, well below the industry standard of 5%.
Best-in-class security culture
With Moxso, NRGi has strengthened its security culture and achieved a low click-through rate that reflects employees' increased awareness of IT security. At the same time, the solution has ensured compliance with requirements from business partners and other stakeholders - without overburdening employees.
Moxso has enabled NRGi to maintain a healthy cyber hygiene and focus resources where they create the most value. The company now stands as an example of how targeted efforts can turn IT security into a strength in a growing threat landscape.